FIELD SUPPORT FOR OPERATIONAL SUCCESS

  • Field support engineers and technicians provide on-site support for network connections and for detecting flaws related to hardware, networking, software, configuration, and inconsistent power supply. The engineers and technicians must support the installation tasks, including testing, documentation, and setup. Field support specialists also take part in meetings and come up with suggestions to improve the supporting services.

    Network Engineer

    How Can Field Support Professionals Help?

    Telecommunication service providers invest in technology because they expect to get the best returns on investment (ROIs). To do this, they ensure that routers, servers, and networks are working.

    If any service provider wants to deliver reliable services round-the-clock in the competitive IT environment, it must continuously develop its technology to meet the ever-growing demand. Besides, complex technologies and networks need to get routine maintenance checkups.

    To keep the networks up and running is difficult for service providers, so more businesses are increasing their dependency on cloud-based services.

    Most of the technology challenges faced by service providers arise because they are not able to provide adequate field support for networks. Hiring full-time field support technicians are expensive and not viable for many businesses and organizations.

    With the rapid expansion of networks, maintenance and repair of connections increase the load on service providers. It, therefore, makes it mandatory for enterprises, which depend on connectivity, to opt for service level agreements (SLAs) with their service providers to ensure uninterrupted uptime and connectivity for their networks.

    In this evolving landscape, even a small-time service provider offers communication networks to the rural areas, besides the cities. However, as these systems reach into remote or global areas, service providers cannot afford to depend on local or in-house field support engineers.

    Vendors and service providers have capable engineers who can be asked to travel to any part of the country. However, travel consumes considerable time and resources.