• A Network Operation Center Engineer, or a NOC engineer is an expert in the management and monitoring of a network from any centralized location. A technical NOC team is comprised of skilled IT, NOC technicians. They watch the IT environment, and make certain the uptime and connectivity of the IT systems are seamless 24/7.

    wireless network engineer job description

    The Main Responsibilities of the NOC Technician

    The NOC Technicians resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring. The skills required for a NOC, or Network Operations Center include Network Support, network administration and management, switching and routing, and Linux. Their responsibilities are extensive.

    The Fundamental Responsibilities of the NOC Engineer

    The NOC Engineer is responsible for strict monitoring of multiple networks and systems. They must maintain the IT systems uptime. They consistently monitor network errors, malware, and all issues pertaining to security. Their decisions must be accurate to maintain organizational efficiency and an ideal network.

    • Troubleshooting and Resolution

    The NOC Engineer resolves all issues concerning the IT services. The NOC Engineer uses standard procedures to troubleshoot and resolve any issues concerning the network. They are always working with other IT teams, customers and vendors to enhance the route performance.

    • Alarm Handling and Escalation

    The NOC technician’s principle role is troubleshooting all the technical and quality related issues. In some instances, the issues are far too complex to be fixed quickly. This is when the NOC technician must approach the upper management for assistance. They must simultaneously maintain communication with the vendors and the team to ensure they remain updated on any issues.

    • Client Interaction

    The NOC engineer must regularly interact with the customers. They must additionally treat the customers with diplomacy and politeness. Although the role of the NOC technician varies slightly according to the situation, they must handle both the non-technical and technical requirements for the customer.